About Returns

I want you to be completely happy with
your piece. Since each item is carefully
handcrafted, please review the size, materials,
and product photos carefully before placing
your order.

For customers outside the EU

Due to the nature of our international
fulfillment service, we cannot accept returns
or exchanges due to a change of mind,
incorrect size selection, or personal
preferences regarding the item's appearance.

For customers in the EU

The right of withdrawal applies in
accordance with applicable laws.

For customers in the EEA, this right may
be exercised within 14 days of receiving
the item.


For orders placed through this
international sales service, requests
concerning the right of withdrawal
are handled by Cross Cart.
 
Please note that due to the nature of
our international fulfillment service,
returned pieces cannot be sent back
to my atelier. As a result, these pieces
cannot be offered for sale again.

In Case of Damage

Each piece is packaged with the utmost

care. However, if your piece should arrive

damaged or has any defect upon arrival,

please contact Cross Cart with photos

within 7 days of delivery.

They will review the details and assist you

with the support process.

Return Procedure(EU)

For returns, please contact Cross Cart,

our international sales and shipping partner.
 
Any return shipping costs, customs duties,

taxes, or other related fees are the

responsibility of the customer.
 
Refunds will be processed after Cross Cart

has received the returned item or after proof

of return shipment has been provided,

in accordance with the applicable procedures.


 

Before You Buy

If you have any questions or would like
additional photos before purchasing,
please feel free to contact me anytime.
 
Each piece is handcrafted with great care,
and I hope it finds a special home where
it can be cherished for years to come.
 
Thank you very much for your understanding
and support.