This is the international online store of
IRIS Jewel Art, created for customers
outside Japan.
　
As international sales, particularly to
customers in the EU, involve various
shipping and regulatory requirements,
I currently use a Japan-based international
sales and fulfillment service.
International orders are processed through
Cross Cart, our international sales and
shipping partner.

You can browse the jewelry available on this
website and proceed with your purchase
directly through the online store.
　
Simply add your chosen piece to your cart
and follow the checkout process, including
entering your shipping information.

International orders are processed through
BASE, a major Japanese e-commerce platform,
while Cross Cart, our international sales
and shipping partner, handles international
shipping and customs procedures.

If your order does not arrive or you
experience any delivery-related issues,
please contact Cross Cart, our international
sales and shipping partner.
　
If you are unable to resolve the issue through
Cross Cart, please contact us through our
CONTACT page. We will also contact
Cross Cart and do our best to assist you.

Personal information necessary for
processing your order and delivering your
purchase internationally may be handled
for purposes such as order processing,
sales, shipping, payment, and customs
procedures.
　
Cross Cart handles customers' personal
information in accordance with applicable
laws and its Privacy Policy.
　
For more information, please refer to
Cross Cart's Privacy Policy.

Shipping costs and other charges may
vary depending on the destination country
or region and the shipping method selected.
　
During checkout, you will be able to review
the available shipping options and the
applicable shipping costs and customs duty
arrangements for your destination.
　
The treatment of customs duties may vary
depending on the shipping method selected.

For international shipments, items may be
opened, inspected, and repacked at the
fulfillment facility as part of the export
process.
　
For this reason, the original outer packaging,
decorative wrapping, or gift wrapping included
with domestic orders may not be included
in the final delivery.
　
Each piece is carefully inspected and prepared
before being sent to the fulfillment facility.
　
For more information about international
packaging, please see our Shopping Guide.

Yes. If you would like additional photos or
have any questions about a piece before
purchasing, please feel free to contact me.
　
I will be happy to provide any additional
information I can.

Return policies vary depending on your
location.

For customers outside the EU, returns or
exchanges due to a change of mind or
differences in size or appearance cannot
be accepted.
　
For customers in the EEA, the right of
withdrawal applies and may be exercised
within 14 days of receiving the item.
　
Requests concerning returns and the right
of withdrawal are handled by Cross Cart.
　
For more information, please see About
Returns.

If your piece arrives damaged or has any
defect upon arrival, please contact Cross Cart
with photos within 7 days of delivery.
　
Cross Cart will review the details and assist
you with the support process.
　
For more information, please see About
Returns.

If you have any questions about a piece,
please feel free to contact me before
purchasing.
　
I will be happy to provide any information
I can about the size, materials, colors,
or other details.